Kale Leavitt of StorageReach, Jessica Johnson of The Storage Group, Cori Garrod of Garrod Self Storage Solutions, and Tully Hannan of Cubby recently joined forces for the Florida Self Storage Association’s educational webinar: Customer Acquisition and Retention.
In today’s competitive self-storage market, attracting new renters is only part of the equation. Building a consistent strategy for customer acquisition and tenant retention is essential for long-term growth. During this webinar, the panel shared insights and strategies to help self-storage owners and operators attract new customers, increase move-ins, and build lasting tenant relationships.
Customer Acquisition and Retention
From digital marketing and online visibility to customer engagement and retention strategies, the discussion explored ways operators can strengthen their approach to growth.
The webinar brought together perspectives from across the self-storage industry, offering owners and operators an opportunity to learn about different strategies for attracting prospective renters and creating better customer experiences.
For StorageReach, this conversation is especially relevant to the role online reputation and customer feedback play in helping facilities stand out. Reviews can help prospective tenants make informed decisions, while feedback from current tenants can give operators valuable insight into the customer experience.
Watch the Webinar
The Customer Acquisition and Retention webinar recording is available to Florida Self Storage Association (FSSA) members through the association’s Member-Only Library.
Access the FSSA Member-Only Library to log in and find the recording.
Thank you to the Florida Self Storage Association and the other panelists for bringing together industry perspectives on this important topic! If you are interested in learning more about what we offer at StorageReach, contact us to get started.