Terms and Conditions
Welcome to StorageReach
Last Updated: 10/2025
StorageReach (“Software”) is a reputation management platform designed exclusively for storage facilities. Our Software enables facility managers to send automated, transactional text messages to their tenants—such as feedback or review requests—to help manage and enhance your facility’s online reputation. This Software is owned and operated by StorageReach LLC (“we”, “us”, or “our”). By accessing, using, or registering for our Software, you (“User”, “you”, or “your”) agree to be bound by these Terms and Conditions (“Terms”) and any additional policies that may apply. If you do not agree with these Terms, you must not use the Software.
1. License Grant
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use our Software strictly for internal business purposes related to managing your facility’s reputation.
2. User Account
To access certain features of the Software, you may be required to create a user account. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate and complete information during registration.
3. Facility Manager Responsibilities and SMS Communications
Transactional Communications Only:
The Software is designed exclusively to facilitate transactional text messages to your tenants. These messages are used solely for service-related purposes, such as requesting feedback or reviews, and are not intended for any marketing or promotional content.
Your Responsibility:
You must ensure that all communications comply with applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) or its international equivalents.
Opt-Out Process:
Each text message must include clear instructions for tenants on how to opt out of receiving further communications where applicable.
4. Prohibited Conduct
You agree not to use the Software in any manner that is illegal, fraudulent, abusive, harassing, or harmful to others. You must not interfere with the proper functioning of the Software or attempt to bypass any security measures established by StorageReach.
5. Intellectual Property
All aspects of the Software—including text, graphics, logos, images, audio clips, and other content—are the property of StorageReach LLC or its licensors and are protected under applicable intellectual property laws. You may not reproduce, modify, or distribute any part of the Software without our explicit, written permission.
6. Data Privacy
By using our Software, you consent to the collection, use, and disclosure of any personal data (including tenant phone numbers) in accordance with our Privacy Policy, which is hereby incorporated by reference. You warrant that any data provided has been collected in compliance with applicable privacy laws.
7. Disclaimer of Warranties
The Software is provided “as is” and “as available” without any warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. While we strive for reliable SMS delivery, we do not guarantee error-free or uninterrupted service.
8. Limitation of Liability
In no event shall StorageReach LLC, its affiliates, or their respective officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Software or from any issues associated with SMS communications. Our total liability to you for any claims shall not exceed the amount paid by you for the Software.
9. Indemnification
You agree to indemnify and hold harmless StorageReach LLC, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising from or related to your use of the Software or your SMS communications to tenants.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of Nevada, without giving effect to any conflict of law principles. Any legal action or proceeding arising from these Terms must be brought exclusively in a court of competent jurisdiction located in Nevada, and you consent to the jurisdiction of such courts.
11. Cancellation
Notice Requirement:
Should you decide to cancel your subscription to the Software, you must provide us with written notice of your intent to cancel at least 30 days prior to the effective cancellation date.
Effect of Cancellation:
Your cancellation will take effect at the end of the notice period. You will be responsible for payment of any fees incurred during the notice period, and you acknowledge that services will continue to be rendered until your cancellation becomes effective.
Method of Notification:
Cancellation notices must be submitted in writing via email or through any other method that provides documented evidence of submission.
12. Modifications to Terms
StorageReach reserves the right to modify these Terms at any time without prior notice. Your continued use of the Software following any modifications indicates your acceptance of the updated Terms. It is your responsibility to periodically review the Terms for any changes.
13. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable, and the remainder of these Terms shall remain in full force and effect.
14. No Waiver
Failure by StorageReach to enforce any provision of these Terms shall not be considered a waiver of future enforcement of that or any other provision.
15. Assignment
You may not assign or transfer any rights or obligations under these Terms without our prior written consent. StorageReach may assign its rights and obligations under these Terms without restriction.
16. SMS Delivery & Carrier Compliance
SMS delivery is subject to telecommunications carrier processes, filtering, and regulatory restrictions (including 10DLC). StorageReach is not responsible for blocked, delayed, or undelivered messages due to carrier actions.
17. Consent Responsibility (TCPA / GDPR / CASL)
You are solely responsible for securing tenant consent before sending communication. StorageReach does not validate consent.
18. AI Messaging Disclaimer
If AI-generated or suggested content is used, you are responsible for reviewing and ensuring compliance before sending.
19. Third-Party Platform & API Integration Limitations
StorageReach is not liable for software issues or disruptions caused by PMS platforms, third-party integrations, or API changes.
20. Messaging Limits & Carrier Fee Adjustments
Carrier fees and compliance requirements may change. StorageReach may adjust pricing or service limits accordingly.
21. Performance Disclaimer
No guarantee is made regarding review volume, messaging response rates, or business outcomes.
22. Right to Suspend Services
We may suspend services temporarily if we determine usage violates carrier regulations, compliance laws, or introduces risk.
23. Uptime & Maintenance
We aim for 99.5% uptime. Routine maintenance will be communicated at least 24 hours in advance whenever possible.
24. Data Retention & Deletion
Data is retained during active service. Upon cancellation and written request, stored tenant data will be deleted or anonymized within 45 days.
25. Automatic Renewal
Unless cancelled via Section 11, service may auto-renew for successive terms. Pricing adjustments, if any, will be communicated with at least 30 days’ notice.
26. Case Study & Marketing Use
Unless opted out in writing, you authorize StorageReach to list your company as a customer and reference anonymized performance data.
27. Reverse Engineering & Competitive Prohibition
You shall not:
- Reverse engineer, decompile, disassemble, or derive source code, logic, database structures, tenant messaging workflows, or system architecture
- Use the Software to build or improve a competing product
- Extract or analyze system behavior using AI, automation, scraping, stress testing, or reverse analysis methods
Violation may result in termination and legal action.
28. Entire Agreement
These Terms, along with any additional policies referenced herein, constitute the entire agreement between you and StorageReach LLC regarding your use of the Software, and supersede any prior or contemporaneous understandings or agreements, whether written or oral.
29. Contact Information
If you have any questions or concerns about these Terms or the Software, please contact us at:
StorageReach LLC
PO Box 683
Alamo, NV 89001
USA
435 244-2997
By using the Software, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
